Frequently Asked Questions

You can join Level Up Village by signing up for an account at http://levelupvillageclassroom.com.

Our Level Up Village team will pair you with a global classroom that is the best match for you and your students. When you register for this cohort, our team will choose a partner classroom that best matches with the information provided on the registration form.

To create a teacher account, go to http://levelupvillageclassroom.com.

Our Arts & Sciences courses can be run at any time. Please check here for start dates for our Languages & Cultures cohorts.

That depends on the date you have chosen as your preferred start date. We recommend that you leave 2 weeks to create your account and classroom, and decide the start date with your global partner teacher.

You can communicate through the Message function on your Global Partner tab.

The platform language is in English.

Each Languages & Cultures course has 4 tasks with prompts for the students. There are 2 tasks in English and two tasks in Spanish. All Arts & Sciences course tasks are in English.

You may change the language used for any of the prompts by editing them directly in your Classroom. Please note that any changes made in your Classroom will also show in your Global Partner’s Classroom. Please be sure to coordinate with your Global Partner Teacher before making any changes to the tasks.

In the Student Portal, students read the prompt with guiding questions and prepare to record. They can then record directly on the platform using the inline recording feature, or they can record on a separate device or application and upload the file they create.

In the Teacher Portal, you will receive notifications when students have submitted videos. You can see all your students’ videos through the My Students tab and the Submissions tab. In the Submissions tab, you can sort videos by approval status or task topic. You can Approve, Block, or Delete any of your students’ videos.

If your students fall behind due to scheduling conflicts or unforeseen events, please set new dates and notify your Global Partner teacher as soon as possible of the delay and the new dates. Part of the success of the exchange depends on good faith efforts by both partners to keep up the communication in a timely manner.

If your partners fall behind in their videos, please reach out to your Global Partner teacher and request an update. When you are working with partners in many different countries around the world, sometimes there are unforeseen events. Communication between you and your Global Partner teacher is extremely important!

For any questions related to our content please email us at support@levelupvillage.com.

The best way to ensure that every student receives a response is to communicate with your Global Partner teacher to inform them about this. Additionally, both teachers can come up with a system to assign students to reply to specific students in the partner classroom.

Under the My Students tab, you can view your students’ progress. Additionally, you can click on “See Profile” to see every video that your student has posted.

On the Teacher Portal, click on the Submissions tab to view videos that need approval. By default, teachers will see “pending” videos that need to be viewed and approved.

Our Languages and Cultures courses are designed to be either 4 or 8 weeks long and our Arts & Sciences courses are designed to be either 6 or 8 weeks long.

No. The course will be available for one year after the end course date.

No. Given the nature of this intercultural exchange it is important to plan these courses when holidays breaks or exams don’t conflict with the course. However, we understand that there will be some national holidays during the course of this exchange. Please communicate with the partner teacher to inform them about these holidays and make some arrangements to ensure there aren’t any delays in video submissions.

It takes about 10-15 minutes to set up a Classroom. You will need to fill out some information about your class and add students to the portal.

It depends on how many students you have and the length of the videos. On average, teachers spend about an hour watching and approving videos each week.

This really depends on your class schedule. Most teachers use classroom time to allow students to work on their videos. It is highly recommended to work on the first video in class to set up expectations and guidelines.

If schedules and time zones permit, work with your Global Partner teacher to organize a live video meet-up with both classes to celebrate a holiday or event, discuss a particular topic, or have a farewell party. (Note: Level Up Village does not organize live meet-ups.)

Our Teacher Resources page provides instructional videos and documents on how to prepare students for the exchange. Teachers gain access to the Teacher Resources page once they create a teacher account.

Teachers can view the students’ videos on the Submissions tab on the teacher portal. Once viewed, they can approve, block, or delete any videos.

You will receive all student submissions in the Submissions tab. In the My Students tab, you can view each student’s individual progress toward completing all assigned tasks.

Please use the Report option to let us know if there’s an issue with your partner class. This message will only be seen by a LUV team member. We will match you with another partner class or reactivate the tokens used so you may begin a new exchange at no additional cost.